Terms and Conditions
1.In booking an individual session, block or course, you are voluntarily entering into a contract with The Driving Therapist Limited (hereinafter referred to as TDT).
2.A-DRIVE is a trading name of The Driving Therapist Limited, and these terms and conditions apply in all respects equally (pari passu) thereto.
Our Promise to You
3.TDT will provide high-quality driving and therapeutic support to you at the agreed rates and times. Unless agreed otherwise with your Driving Therapist (hereinafter referred to as DT), the cost of driving support sessions is set out in the attached schedule. TDT reserves the right to review fees periodically and will notify you of any changes in writing.
TDT operates on a pay-in-advance basis.
4.Unless agreed otherwise, a deposit (your second session’s cost) is payable on or before your first session. You hereby agree to TDT using your deposit to pay for your last session. Usually, this is the day of your practical driving test or nominated last session booking (whichever is sooner), provided all terms and conditions have been followed.
5.The deposit is strictly non-refundable and non-transferable.
6.Where there is a financial loss arising from any non-observance of our terms and conditions, TDT may use the deposit to mitigate this.
7.You must use up your deposit before taking your practical driving test. If you do not do so, the deposit will become spent.
8.A deposit is not required when you pay for a block booking or an intensive course. Please see relevant sections for details.
General Driving Support Sessions
10.You, the client, accepts the sole responsibility to book, record, and recall session and test dates and times.
11.You must book all sessions via text, email or other online media. To limit confusion, TDT does not accept verbal bookings.
12.Any reminders requested by you or sent by the TDT are done so purely on a courtesy basis. TDT does not accept any liability arising from lost or missed bookings where TDT does not send a reminder.
13.Unless agreed otherwise, all sessions are for a minimum of two hours.
14.Once paid, all sessions, blocks and courses are strictly non-refundable.
15.TDT offers sessions on a first-come, first-served basis.
16.Should you decide to discontinue using our services, please discuss this with your DT, and, provided you have followed all terms and conditions, we will book your final session.
17.You must use up sessions before taking your practical driving test. Sessions unused after this time will become spent.
18.Unused pre-test sessions will become spent four months from payment.
19.Unless agreed otherwise with your DT, sessions must be taken between 09:00 and 18:00 Monday to Friday. Sessions taken on other days or outside of those hours are non-standard and may be subject to additional fees.
20.TDT is able to travel to other areas to help. However, TDT may charge additional fees for those living further away from our usual training areas or test centres.
21.For guidance: Our operational area covers Central Ipswich, Central Colchester, Harwich, Manningtree, Hadleigh and most villages and hamlets in between. Test Centres: We support tests at Colchester, Ipswich and Clacton. TDT can help in other areas at cost.
22.From time to time, TDT may offer short notice sessions arising from a cancellation. You are not under any obligation to accept. However, should you do so and subsequently wish to cancel, TDT will use your deposit to cover this lost appointment.
Block Bookings (Prepaid Sessions)
For guidance: TDT offers prepaid sessions at a discounted price. Sessions booked and paid for in this way have a shorter shelf-life and fewer rights attached. The following terms and conditions set out the value, rights and restrictions.
23.All block bookings must be paid for in full at the time of booking.
24.Staggered payments are not permitted. If you choose to stagger or make part-payment without agreement with TDT, we will charge individual sessions at the standard rate.
25.Block bookings (or any individual part (or parts) thereof are non-refundable and non-transferable.
26.All sessions must be booked and used.
27.Pre-paid sessions not used within three calendar months from the payment date will be considered spent.
28.No deposit is required when paying by block. However, if you continue to pay by block, your next block will become due at the time and date of your final session of that block.
29.If you wish to cease paying by block and revert to pay-as-you-go, payment for an individual session will be due on the final session of your existing block. This will effectively become your deposit.
30.All courses must be paid for in full at the time of booking.
31.Intensive courses are subject to acceptance following a trial session.
32.All courses are non-refundable and non-transferable.
33.Unbooked but paid-for courses not used within one month of payment are considered spent.
34.Should you complete the training but not take the test, TDT will cancel the test and hold the test fee in abeyance.
35.You can be taken up to six months after the payment date.
36.The test fee is non-refundable and becomes spent after six months.
37.Should there be a gap between completing the training and the test, to ensure your safety, TDT will require a reassessment before the test.
38.TDT reserves the right to withhold the use of the training vehicle should there be a perceived safety risk to the public.
For guidance: Whilst TDT is very sympathetic to any circumstances which may force you to cancel sessions at short notice; we must ask you to consider that we cannot resell that session to others. And with so many desperate for our support, we work very hard to support many as possible. With this in mind:
39.TDT may use the deposit to cover any loss if we do not receive sufficient notice to cancel. Should this happen, a further deposit shall become payable, falling on or before your next session.
Cancellation notice periods are as follows:
40.At the complete discretion of TDT, we may accept late cancellations and booking changes where a client is seriously ill or has suffered an unavoidable injury requiring immediate medical care or hospitalisation. Please contact TDT at the earliest time for us to consider the matter further. We may also consider the bereavement of an immediate family member or close friend as grounds for a late cancellation.
41.When making our decision, we consider all relevant factors, including attendance and conduct during lessons. TDT reserves the right to ask for a doctor’s note should you wish us to consider a medical issue as grounds for cancellation.
42.TDT would regard a national or regional lockdown as acceptable grounds to reschedule a booking.
For guidance: Sports Injury and Other Invalid Reasons to Cancel
43.TDT cannot support injuries sustained from sports and risky hobbies as a valid reason to cancel.
44.TDT cannot accept pre-planned medical appointments or demands made by employers, schools or colleges as valid reasons to cancel a driving support session or course at short notice.
45.In the examples at 45 and 46 above, TDT would use your deposit to cover any losses arising as a result thereof. In the case of course fees, they would be lost.
46.From the last two weeks of December to the seventh day of January every year (or as advertised on our website), the cancellation period is seven days notice for all sessions.
47.TDT cannot cancel or reschedule a Pass Plus or Graduated Driving course during this period.
The following policy covers how TDT will make sessions as safe as possible:
48.You must not book a session if you or someone you have been in contact with is unwell and you suspect Coronavirus or a related illness.
49.You must contact TDT as soon as you become aware of any symptoms or suspect you may be at risk of carrying COVID-19.
50.If you are unwell or suspect exposure to COVID-19, provided you contact TDT before the session is due to commence, you will not lose your booking fee. TDT will reschedule the session or course at least fourteen days later.
51.You will not be permitted to book a session for a period of fourteen days.
52.Should you need to self-isolate close to the date of your test, please contact both your DT and the DVSA immediately and follow DVSA and government guidance.
53.If you do not contact TDT immediately you become aware of circumstances which require you to self-isolate, TDT may use your deposit or course fees to cover any losses arising.
54.To limit the spread of the virus, please bath or shower before every session.
55.Wash your hands thoroughly before getting in the car.
56.Social distancing is impossible in the car. Therefore, unless you are exempt, please wear a face covering and gloves. You must wear these before getting in the car. If you do not have a mask and/or gloves, your DT will provide them for a small donation to the NHS.
If you are exempt from wearing a mask, please let your DT know immediately, significantly if face coverings affect your anxiety levels.
57.Sanitiser will be made available in the car. You may bring your own if you prefer.
58.Your DT will sanitise frequently used areas of the car before and after your session.
59.Whilst TDT will take all reasonable steps and precautions, TDT cannot accept any liability, financial or otherwise, arising from the transmission of Coronavirus (COVID-19) howsoever caused.
Test Preparation and Public Safety
60.TDT has high standards of our DT will work very closely with you to ensure you achieve the highest possible confidence and competency levels before taking a practical driving test. However, in public safety interests, TDT reserves the right to withdraw the School’s car should you fail to reach a safe standard and still wish to proceed against the advice given.
61.In such an instance, the TDT shall not be liable for any subsequent loss of test fee or other financial loss arising therefrom.
The following terms shall apply to TDT’s test-day fees:
62.Provided you have adhered to all terms and conditions set out herein, you may use the deposit to cover the practical driving test session’s cost.
63.Where the test session exceeds two hours, additional fees may be payable.
64.The forty-eight-hour cancellation rule shall apply equally to the day of your driving test, and TDT may use your deposit to cover any losses arising from the late cancellation of a test session booking.
65.If TDT has already used the deposit to mitigate losses incurred before your driving test, the full session fee will be payable.
Adverse Weather and DVSA Test Cancellation
For guidance: The DVSA may cancel tests due to adverse weather conditions. Should this happen, your DT will liaise with both you and the test centre, as required. Tests cancelled by the DVSA on adverse weather grounds may not necessarily mean that the weather is too bad to train and a session may go-ahead to give you the benefit of driving in such conditions. Your DT will advise the best course of action based upon the circumstances and risks. Sessions cancelled/or abandoned by your DT on road/weather/safety grounds shall not incur any loss to you, and a new session lesson will be booked free of charge.
66.Should the DVSA cancel your test without sufficient notice, e.g. adverse weather, examiner absence or health & safety issues, TDT accepts no liability for losses, financial or otherwise, arising therefrom. Should this happen, your booking will revert to a standard session, and TDT will support you in making the most of your time. Should you choose not to do so, TDT will use your deposit to cover any losses arising therefrom.
67.Your DT is committed to waiting for you at the agreed pick-up point for 10 minutes. Should you fail to arrive within this time and your DT has left, the full lesson fee will still be payable, and you will lose your deposit. Please contact your DT if you think you may be late. Your ADI will offer the same courtesy as a matter of course.
68.Your DT may refuse to book driving sessions if he/she is not satisfied with a pupil’s conduct or commitment throughout the session (or sessions).
69.If your DT is unavoidably delayed, TDT will reschedule the lesson or balance of time owing.
70.TDT does not accept responsibility, financial or otherwise, for a delay to the commencement of any session or postponement resulting from the unforeseen adverse road, weather, traffic conditions, personal illness or mechanical breakdown.
71.TDT will make every effort to train you to the highest standard but can in no way be held liable for any errors you commit whilst driving unaccompanied either before, during or after a test pass.
72.TDT cannot be held liable for any deviation from the legal requirements placed upon you as a driver. Any points, fines or penalties so incurred are your sole responsibility. TDT reserves the right to terminate lessons to those repeatedly deviating from safe driving systems, with total lesson/course fees being payable.
73.TDT support vehicles are insured against loss for training and tests.
74.Provisions of Support and Vehicle Insurance
75.You must have a valid Provisional or Full Driving Licence.
76.You must be accompanied by a registered DVSA ADI/PDI or DVSA Examiner.
77.You must provide TDT with a valid national insurance number before your first session.
78.In booking a session, you are declaring yourself legal to drive. You must inform TDT of any past, present or impending points, fines, bans, Police or Court proceedings, which may affect your legal validity to drive. Failure to volunteer such information will mean TDT is duty-bound to refuse to accept you as a client. Consequent removal from the school may result in a loss of all fees paid.
79.At the absolute discretion of the TDT, you are liable for any willful damage caused to the tuition vehicle during your session. TDT may require you to pay the insurance excess or for a complete repair, whichever is less. Session fees will still be due, and your deposit, block or course fees may be used to go towards repair costs.
For guidance: Your DT is also an Approved Driving Instructor and registered with the Driver and Vehicle Standards Agency (DVSA). As a professional, TDT must provide documented evidence in the event of any query raised by you or the registrar. For this reason, the following terms and conditions shall apply:
80.TDT holds and maintains records of your details and performance. All records remain your property, and your right to client confidentially will be respected by TDT.
81.TDT will retain paper and digital records for twelve months after a test pass or your last driving session, after which TDT will delete them.
82.If you have not undertaken a Graduated Driving Course or a Pass Plus, TDT shall continue to keep your driving records for two years to ensure you are fully supported. Records shall be destroyed following the completion of a Pass Plus.
83.If you are a full licence holder (or should no test take place), TDT will continue to keep such records for twelve months after the last driving session to ensure the client is fully supported should they return. TDT shall destroy documents (paper and digital) after this time.
84.TDT sometimes makes visual and audible in-car recordings for insurance and training purposes. In booking a session, you give consent to such recordings.
85.Please advise us in writing should you wish otherwise.
For guidance: Eye health is vital to road safety. TDT advises that all drivers undertake regular eye tests with a reputable Optician before and after passing their driving test. As a statutory minimum, your DT will check your eyesight twice: on your first session and (if you are taking a test) when a mock test is conducted. Your DT will ask you to read a number plate from the statutory distance of 20.5 metres. You may wear your regular glasses or contact lenses, if appropriate. This test can and should be conducted pre-training to avoid the following:
86.Should you fail this test, you will be required to retake and pass the test before any other sessions. Session fees will still be payable for that session.
87.It is your sole responsibility to ensure you are wearing glasses or contact lenses.
88.If a pupil is required to wear glasses or contact lenses whilst driving and he/she fails to wear them on a driving lesson, then TDT will cancel the session with full charge to the pupil.
Medication and Fitness to Drive
For guidance: If you are taking medication (including over-the-counter medicine), it is your responsibility to check with your GP/Pharmacist to ensure it is safe to drive. If in doubt, ask for a signed note stating that it is safe to operate a motor vehicle and give a copy to your DT. You can obtain further information from www.gov.uk/drug-driving-law.
89.You must advise the TDT immediately if you are taking over-the-counter medication or prescription drugs that may affect your ability to drive safely.
90.If your DT suspects you are under the influence of alcohol, drugs or medication that may affect driving performance, your DT will terminate the session. Session/course fees will still be payable.